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Index

 

Helpful Packing tips

Shipping Services within NZ

 General Packaging

 Special Items

 Prohibited Items

 NZ Post

 NZ Couriers

 CourierPost

 Fliway

 Go Fetch

 Petes Post

 DX Mail

 Mainfreight

Shipping Guides

 NZ Post Shipping Rates

 Shipping Times

 Shipping Insurance Cover

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General Packaging

A seller is responsible for ensuring a shipped item is delivered to a buyer in excellent condition. Below are some packaging guidelines to assist you.

Wrapping an item

The item to be shipped
Wrap your item in excess bubble wrap or paper e.g. more than you think is necessary.

Packing container
Select a container or cut down to size a packing container to ensure that it is a good fit for the item you're shipping.

Container shape
Select a container or cut down to size a packing container to ensure that it is a good fit for the item you're shipping.

Multiple items
If shipping together, ensure the items do not touch, using plenty packaging material in between

Movement of item
Fill the box with enough packaging material to ensure the items inside do not move during shipping.

Extra Protection
Where possible, use a double walled container. This can be achieved by placing a smaller box within a larger padded box.

Packing tape
Use a wide packaging tape, not a standard thin office cellotape

Electronic Items e.g. TVs, computers ...
Where possible, use original packaging that the item was purchased with.

Heavy and/or large items
Ask a shipping company for advice. They may pack the item for you or have special packaging containers.

Labelling
Print the buyers address in clear large letters with a waterproof marker. Also write your address in a corner, just in case the purchasers address is incorrect and/or an items needs to be returned to you.

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Special items

There are some items that require more care when packing to minimise any risk of damage when being shipped. Below are some helpful packing tips:

Posters, prints, unframed art, photographs
Flat images: Place soft tissue between each item and secure between a sheet of flat cardboard on both sides. Ensure the flat cardboard is larger than the item(s) being shipped. Seal the cardboard with commercial packing tape and then place this in an envelope or a layer of strong wrapping paper.

Rollable images: Place in a strong cardboard or PVC packing tube container. Seal both ends with a plastic cap and commercial packing tape.

Framed art
Cover the corners of the frame with cardboard. Fully cover the glass with masking tape. Wrap the item with two to three layers of heavy duty bubble wrap. Place between two pieces of strong cardboard. Wrap and seal the item with a strong grade of paper. Clearly mark as fragile the package on both sides.

Odd shaped items
Wrap the item, place the item in a strong square or rectangular container and fill in any gaps in the container with crunched paper or bubble wrap to ensure the item does not move whilst in transit.

Books
Wrap books in a double layer of bubble wrap. Place the book(s) between two strong pieces of cardboard and wrap with a strong grade of paper, or place in a firm cardboard container.

Crockery and glassware
Wrap each item separately with a thick layer of tissue or bubble wrap.

Place in a strong cardboard container with enough cushioning to ensure that the items inside do not move while in transit. Ensure you place a double amount of cushioning between the outside of the packing container and the items being shipped.

Small electronic items
Package items in a strong cardboard container with plenty of cushioning material. Postal regulations require that batteries must be removed from electronic items before shipping. Place computer parts in non-static packaging to minimise risk of damage to the electronic circuitry.

Sharp items
Take extra care to wrap with enough packing material so that no sharp edges can be felt.

Books
Wrap books in a double layer of bubble wrap. Place the book(s) between two strong pieces of cardboard and wrap with a strong grade of paper, or place in a firm cardboard container.

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Prohibited items

Some items that are prohibited from being shipped.

Shipping and postal companies that identify a parcel as containing prohibited goods may destroy, repackage or return the package at the senders expense.

Below is a brief list of items that are prohibited by shipping and postal companies.

Prohibited items:

  • All drugs except in prescription quantities and packaged correctly (additional restrictions apply for international services)
  • Cash, bullion or currency
  • Corrosives (e.g. mercury - including thermometers, bleach, nail polish and remover, nitric acids, battery fluids, acid, caustic soda)
  • Dead animals
  • Electronic/electric devices with batteries installed (batteries must be removed)
  • Explosives (e.g. Aerosol Cans, ammunition, fireworks, igniters, flares, toy caps)
  • Firearms (includes parts)
  • Flammable liquids and solids (e.g. glue, fuels, paint, alcohol, perfume, matches, petrol, kerosene, aftershave, turpentine, solvents, lighter and cleaning fluids, nitrate products, liquid nitrogen)
  • Gases (e.g. aerosol cans, cigarette lighters, gas cylinders - full or empty, fire extinguishers)
  • Illegal narcotic substances
  • Items /consignments valued in excess of NZ$50,000
  • Human remains (includes ashes)
  • Live animals
  • Noxious substances
  • Other items (e.g. wet-cell batteries , dry ice, asbestos, first aid kits)
  • Peroxides (e.g. hair bleaches and dye, disinfectants)
  • Poorly packaged items
  • Radioactive materials
  • Toxic (poisonous) and infectious substances


For more information, contact the NZ Post Customer Service Centre on 0800 501 501, and/or view a full list of prohibited items on the
NZ Post website.

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NZ Post Shipping Rates

Below is a rates guide of standard postal options offered by NZ Post
(for the latest up-to-date rates, visit the
New Zealand Post's Rate Finder).
 

Letters

Envelope Size

Max Dimensions
height x length x thickness

Max Weight

Standard Post

Fast Post

Medium

130 x 235 x 6mm

500g

$0.50

$1.00

Large

165 x 235 x 10mm

500g

$1.00

$1.50

Extra Large

230 x 325 x 20mm

750g

$1.50

$2.00

Oversize

260 x 385 x 20mm

1kg

$2.00

$2.50

 

For a full list of NZ Post products and services, visit the NZ post website.
 

Courier Post

For the CourierPost pricing, phone 0800 Courier (0800 268 7437).

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Shipping Times

Below is a guide for  standard delivery times and standard postal options offered by New Zealand Post and CourierPost.

  • Delivery targets: These are a guide only
  • Rural delivery: Allow an extra 1 to 3 days for delivery to and from a rural area.

Parcels - within New Zealand

Untracked Parcel

Delivery Target

  • Parcel Post
  • 1 - 3 working days
  • Parcel Post Fast
  • Next working day
  • Parcel Post PO Box Proximity
  • Next working day

Tracked Parcel

Delivery Target

  • Parcel Post Tracked
  • 1 - 3 working days
  • Courier Post
  • Next working day

 

Letters - within New Zealand

Postage Options

Delivery Target

  • Standard Post
  • 1 - 3 working days
  • Fast Post
  • Next working day
  • Parcel Post Tracked
  • 1 - 3 working days

 

For more information, including the Term and Conditions for the above services:

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Shipping Insurance Cover

Items shipped via NZ Post and Courier Post are automatically covered by the Carriage of Goods Act 1979 up to the following levels of compensation:

Shipping Method

Insurance Cover (maximum)

Letters and Postcards

$250.00

Parcel post

$250.00

Registered mail

$250.00

Courier Post

$1,500.00

The above compensation can be used to replace items or repair an item lost or damaged during transit.

The compensation limits may be subject to certain exclusions by a Shipping company.
To learn more bout compensation coverage or to make a claim:

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